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Course Description

 

This training is for those who have completed Crucial Conversations training.

Research shows that when people see accountability as "someone else's job," they waste time and resources, costing an average of $1,500 and an eight-hour workday for every accountability discussion they avoid.
 
These costs multiply, when you consider that 95% of people report struggling to hold their colleagues and staff accountable.
 
On the other hand, when people have a skill-set for effectively holding peers accountable, they see improvements across the organization.
 
 

 

Learner Outcomes

After completing this course, you will:

  • Be able to speak up no matter the person's power, position, or temperament and hold anyone accountable.
  • Get positive results and maintain good relationships through mastering performance discussions.
  • Permanently resolve problems by clarifying natural consequences through Motivating Others without Force.
  • Help others avoid excuses, keep projects on track , and resolve performance barriers through Manage Projects without Taking Over.
  • Agree on a plan, follow up engage in good reporting practices, and manage new expectations through Improving Performance.

Prerequisites

Participants must have completed Crucial Conversations training.
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